Privacy Policy

Tech Labz Ltd ("Tech Labz", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website (itrecyclinguk.com), request a quote, book a collection, or otherwise interact with us.

We are the data controller for the personal data described in this policy, unless stated otherwise.

1Who We Are

Tech Labz Ltd, Halliwell Industrial Estate, Rossini St, Bolton, BL1 8DL, United Kingdom.
Registered in England and Wales [Company Registration No.].
ICO Registration Number: [ICO Registration No.].

2What Data We Collect

Depending on how you interact with us, we may collect:

• Contact details — name, job title, organisation, email address, phone number and postal/collection address, provided via our contact form, quote requests or phone/email correspondence.
• Enquiry & order details — information about the equipment you wish to have collected, quantities, site access notes and any special requirements.
• Payment details — bank details where a buyback payment is due (we do not store full card details).
• Website usage data — collected automatically via cookies and similar technologies (see our Cookie Policy).
• Correspondence — records of calls, emails and messages you send us, kept for service and audit purposes.

3How We Use Your Data

• To respond to enquiries and provide quotations
• To arrange and carry out collections of IT equipment
• To process buyback payments
• To issue certificates of destruction, WEEE documentation and compliance reports
• To maintain our own accounting, contractual and audit records
• To improve our website and services
• To comply with legal and regulatory obligations, including those under WEEE and waste carrier regulations

4Our Legal Basis for Processing

We process personal data on the following legal bases under UK GDPR: performance of a contract (arranging and delivering your collection or service), legitimate interests (responding to enquiries, improving our services, maintaining business records), and legal obligation (WEEE, tax and regulatory record-keeping). Where required, we will ask for your consent, for example for certain marketing communications.

5Data on Equipment We Collect

This policy covers personal data we hold about you as a customer or website visitor. It does not cover data stored on devices sent to us for recycling or destruction — that data is handled separately and securely under our data destruction process, in line with the assurances set out in our Secure Data Destruction service and the terms agreed for your job. We do not access, use or retain data found on customer devices beyond what is necessary to carry out and certify secure destruction.

6Sharing Your Data

We do not sell your personal data. We may share it with:

• Trusted service providers who support our operations (e.g. IT systems, payment processing, courier/logistics partners), under appropriate confidentiality obligations
• Regulatory bodies, such as the Environment Agency, where required for WEEE compliance
• Professional advisers (accountants, insurers, solicitors) where necessary
• Law enforcement or regulators where we are legally required to do so

7Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy, including to meet legal, accounting and audit-trail obligations (for example, compliance documentation relating to WEEE and data destruction jobs is typically retained for a number of years to support your own audit requirements).

8Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data, where applicable
• Object to or restrict certain processing
• Request data portability
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us using the details below.

9How We Protect Your Data

We maintain appropriate technical and organisational measures to protect personal data, aligned with our ISO 27001-certified information security management approach, including access controls, secure storage and staff training.

10Cookies

Our website uses cookies to help it function and to understand how visitors use it. For full details, please see our Cookie Policy.

11International Transfers

We primarily store and process data within the UK. Where any data is transferred outside the UK (for example, via a third-party service provider), we ensure appropriate safeguards are in place in line with UK GDPR requirements.

12Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13Contact & Complaints

If you have any questions about this policy or how we handle your data, please contact us:

• Phone: +44 333 772 9109
• Email: info@itrecyclinguk.com
• Address: Halliwell Industrial Estate, Rossini St, Bolton, BL1 8DL

If you are unhappy with how we have handled your data, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.